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Technical Support Specialist (User Support), Tableau Software

Who: Tableau Software
Position: Senior Technical Support Specialist (User Support)
Where:  Seattle – Fremont
What: Tableau Software is one of the fastest growing technology companies in the world, with 100% annual sales growth.  Tableau makes fast analytics and visualization products that help people see and understand data of any size or format. The company is on its way to becoming a large, market-defining company in the business intelligence industry and is next in a long line of high profile Stanford spinouts (e.g., Google, Yahoo, VMWare). Customers of all sizes use our products, from Fortune 500 companies, to video game designers, to scientists in the jungles of Central America, to high school principals.  Our software is for anyone with data and questions!  Additionally, Tableau’s web products (http://TableauPublic.com) are used by bloggers, journalists, and major media web sites to share data online as interactive visualizations.  Check out our products at: http://www.tableausoftware.com/products/tour.

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Responsibilities: Tableau Software customers love working with our products, and we love helping them achieve amazing results. Technical Support Specialists are natural problem solvers, passionate about customers, curious about technology, and driven to succeed. As part of the Technical Support team, you will become an expert in Tableau, an award-winning software journalists say is “almost too easy to use” and “the best software we have seen in years”. This entry level position is ideal for graduates with a technical or quantitative background who enjoy working in a cutting edge, dynamic environment with limitless opportunities for professional and career development.  As a Tech Support Specialist, you will delight customers, work hard, learn a lot, and have fun. Some of the things you’ll be doing include …

 

+ Effectively communicate with customers via email, phone, and other electronic methods to ensure client’s effective use of Tableau’s products.

+ Rapidly diagnose and route incoming cases to appropriate teams.

+ Research, reproduce and resolve customer software and technical issues.

+ Collaborate with Development and Engineering to escalate support cases and priority customer issues as appropriate.

+ Document and maintain program /project records.

+ Maintain appropriate case-related files and records, including customer records.

Requirements: 

+ Problem Solver. You are a natural problem solver with a curiosity about technology.  Others might describe you as a highly creative, curious technologist, and you have excellent research skills.

+ Flexible. You are able to work flexible hours on a rotating schedule – including evenings, holidays and weekends if necessary. You have the ability to multi-task and handle frequent interruptions.

+ Communicator. You excel with documentation, and your verbal and written skills are top notch. You have an outstanding ability to empathize with customers and convey confidence, and are skilled with conflict resolution, presentation and small group facilitation skills.

+ Organized. You have an uncanny ability to juggle and prioritize a high volume workload and handle details accurately and in a timely manner under pressure. Your organizational skills are impeccable.

+ Educated. You have a Bachelor’s degree in a technical or quantitative major, or equivalent experience.

+ Experienced. You have experience in Customer Service or supporting enterprise mission-critical applications. You also have database experience.

Contact: To apply, or see a full listing of our positions, please visit: www.tableausoftware.com/jobs