Comcast enters 2020 as Washington state’s 6th largest employer and the infrastructure gateway to the state’s fastest Internet connectivity for more than 1.6 million customers. With a local headquarters in Lynnwood, the company employs about 4,500 statewide and serves some of the largest companies in the Pacific Northwest. The organizaton has introduced a new leadership team in Washington.
Meet the New Business VP, Robert Brenner
The company has introduced Robert Brenner, formerly the regional vice president of Outreach, as its new business vice president for the Washington market who will manage Comcast’s business technology services.
Brenner spent three years at Outreach after being a director of T-Mobile’s Western U.S. operations for nearly 20 years. At Outreach, Brenner led a team that grew revenue more than 800 percent in three years. Brenner previously spent five years in the Army and is a West Point graduate.
“I’m happy to be joining Comcast in one of the most innovative business technology regions in the country,” Brenner said. “I look forward to helping businesses across Washington state find the right connectivity, technology and solutions to achieve their goals.”
Meet the New Washington State Lead, Rodrigo Lopez.
Comcast has also named a new Washington state lead, the Regional Senior Vice President for Washington Rodrigo Lopez.
“I am honored to lead Washington state, a region with a strong reputation for innovation, community impact and great customer service,” said Lopez. “By working together and thoughtfully growing our business here, we will continue to have a positive, lasting impact on this market and the unique and diverse communities, groups, and people we serve across the state.”
Lopez has 26 years of leadership experience with Comcast. He has been named to Cablefax Magazine’s Top 100 Regional Power Players, and has been named one of the most influential minority executives in the industry for the last three years.As published in a paid post on GeekWire , Comcast has describes how it is applying Artificial Intelligence to enhance its customer experiences in this service area.
Comcast Introduces Artificial Intelligence to the Viewing Public
The Comcast X1 voice remote uses AI to understand what customers are saying, interpret those commands, and access the content they are looking for in real time. X1 is a unique, integrated experience that provides customers access to all of their preferred entertainment in one place on their television, with voice control and without the need to switch inputs or change remotes. (Live, VOD, DVR, web video, Amazon Prime Video, Netflix, YouTube, Pandora, NPR, Sling International, and iHeart Radio.)
Recognizing thousands of commands – including Spanish – and learning from user preferences, X1 presents new content based on a customers’ interests, including television shows, news, music, sports and more. Customers can say “Teach me more” into their remote and learn tips and tricks, answers to their questions and how to make their experience with X1 better. And, for people with disabilities, the X1 Voice Remote, combined with the Talking Guide, eliminates barriers to enjoying their favorite content.
Realizing customers also value two-way dialogue, Comcast has created a virtual assistant that uses machine intelligence and natural language understanding to deliver informed, personalized customer service solutions.
Xfinity Assistant lets you ask questions about your service or respond to service-related texts to find quick, easy solutions. The Xfinity Assistant is constantly getting smarter, learning from what’s asked and which solutions resolved customer issues.
The Xfinity Assistant has reached 4.2 million customers through customer platforms like SMS text, the xFi and My Account mobile apps and Facebook Messenger (through the Xfinity Facebook page); the program will also continue to expand across other preferred consumer platforms. [24×7]