Who: PageDNA
Position: Senior Software Support Specialist
Where: Seattle
What: PageDNA, a leading provider of web-based print and marketing automation solutions, is located in a class-A facility in downtown Seattle. We have been in business for over 18 years and are used daily by the world’s largest print and fulfillment vendors, as well as many of the largest Fortune 500 companies, including Facebook, Google and LinkedIn.At PageDNA it’s about the career, not the job. Being a small, agile company, we pride ourselves on allowing and encouraging all of our employees to contribute to our culture and success. PageDNA is looking for a resourceful Software Support Specialist with a versatile skill set suited to the needs of our customer base.
Responsibilities:
In this role you will be helping customers learn how to build e-commerce storefronts on the PageDNA platform as well as troubleshoot technical issues and roadblocks they may encounter. You will be trained on our proprietary software application, in a collaborative environment, to help our customers achieve their goals. Our primary purpose is to help our customers organize and distribute their branded marketing content online, giving you the chance to work with some of the most famous brands in the world, on a daily basis. You will primarily be using email to support these customers, using the Desk.com ticketing system.
Requirements:
- Use of Mac OS
- Use of Ticketing based Support System/s
- Troubleshooting skills in a software environment (diagnosing and resolving problems)
- Writing Bug Reports and augmenting documentation/writing documentation
- QA- Experience providing developers with a systematic evaluation of new or updated software
- The ability to explain how to resolve technical issues to non-technical people
- Type a minimum of 40 wpm
- Ability to answer questions over the phone or by email (verbal/writing etiquette)
- 3 years of relevant experience in a software support environment
- Some knowledge of graphic design or prepress
- Familiarity with some coding languages (basic HTML, CSS or Python)
- Experience in training/onboarding clients and team members in software
- Experience in a SasS environment
How: Apply Here
