Wh0: GlassyBaby
Position: Director of eCommerce
Where: Madrona
What: glassybaby produces beautiful, hand blown, color saturated tumblers that can be used as votives, cups or vases. In addition to simple elegance, warmth and tranquility, glassybaby represents hope, and as a result the company donates a portion of its revenue to cancer patient care. Our company has a loyal following in the Seattle area. glassybaby has three retail locations in Seattle, an active web store, and a retail store in New York City.
We are currently looking for a Director of eCommerce to manage all aspects of glassybaby.com, including setting and achieving revenue and profit goals, recruiting, training and managing staff, and overseeing site usability, graphics and content.
Primary Duties:
•Set and achieve revenue and profit goals for website.
•Hire, train, and manage Social Media Manager, Shipping Manager, Customer Service, and Marketing Assistant.
•Manage SEO and SEM initiatives
•Leverage analytic tools to monitor and improve key performance indicators and use insights gained to assist company in other sales and marketing initiatives
•Work with outside vendors/contractors/agencies for site coding and other initiatives
•Continually assess and improve site usability
•Procure or create site graphics and content
•Collaborate across marketing team to promote other initiatives — i.e. Goodwill, PR, events, etc.
•Manage web store inventory including products and supplies
•Responsible for site security and uptime
•Ongoing quality control for data errors, broken links, shopping cart issues, etc.
•Foster customer partnerships through sharing stories, signing up for email updates, participating in promotions, community outreach, and goodwill, in order to spread brand-awareness and increase sales.
Qualifications:
BA/BS in Marketing, Business or related field.
Prefer candidate with proven track record in eCommerce
Experience with premium/luxury consumer products a plus
Professional and clear verbal and written communication skills.
Self-starter and proactive.
Kind and courteous customer service skills.
Point of Sale experience helpful.
Ability to work flexible hours, including evenings, weekends, and some holidays.
Contact: [email protected] Please review our products and story at glassybaby.com and share your thoughts and resume with us!
