Home Jobs Board Sr. Systems Engineer, Vulcan Inc., November 26

Sr. Systems Engineer, Vulcan Inc., November 26

Vulcan-logoWho: Vulcan Inc.
Position: Sr. Systems Engineer
Where: Seattle
What: This position provides internal technical leadership and service for executive client workstation issues and projects. Offers resolutions and options to known technical challenges by performing first, second and third level troubleshooting to gain the best possible outcome for the customer. This position is also responsible for keeping abreast of emerging technologies and providing proactive options on how it can be used to improve efficiency and productivity throughout Vulcan.

Responsibilities:
Proven ability to successfully perform various levels of complex technical troubleshooting and problem resolution for client hardware and software. Experience required in advanced troubleshooting of network, server, telephony, and audio-visual equipment and devices.
Travel to off-site locations domestic and foreign to configure and troubleshoot computer equipment
Utilize technical knowledge to assist with the creation and maintenance of technical processes and standards for client hardware and software usage. Demonstrate initiative to identify and be open to diverse methodologies for applying technical practices and standards in a business environment that is constantly changing and evolving.
Assist in documenting technical processes and procedures
Proven ability to develop positive and prosperous relationships with customers, vendors, affiliates and fellow team members. Demonstrate ability to maintain a reputation that reflects quality customer service on a continued basis. Maintain open and continual communication with customers on requests and problem status.
Serve on company-wide projects and initiatives that require technical expertise and participation to include researching, evaluating, implementing and providing advanced solutions of client hardware and software
Develop and implement methods for automating remote updates to the network, repetitive installations, processes and tasks
Proven ability to manage daily demands with longer-term projects
Experience using a ticket management system to prioritize, triage and resolve complex technology issues from the Owners.
Provide updates, status, and completion information to management in an effort to maintain continual and open communication of activities and tasks using agreed- upon methods
Must be available 24×7 on a rotational basis
Demonstrate honesty, responsibility, integrity and fulfillment of commitments

Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Excellent verbal and written communication skills
Excellent customer service skills
Strong understanding of computer hardware
Strong understanding of AV equipment
Strong understanding of computer software and interaction with Operating System, i.e., Windows 2000 Professional, Windows XP Professional
Must be familiar with laptop computers and have the ability to support remote users.

Required computer skills
MS Office (Word, Excel, Outlook)
MS Project
Access, Visio, Publisher, Adobe Acrobat, Windows NT, Windows 2000, Windows XP, Active Directory Administration and NTFS Permissions

Education/experience/certifications
Bachelors degree (BA or BS.) from accredited institution and 8-plus years relevant experience, OR, equivalent combination of education and experience.
MCSE
A+ Certification
VB scripting

How: Apply Here