Position: Engagement Manager
Where: Seattle (Downtown)
What: Avvo is the largest medical and legal resource online that empowers consumers with the information and expert-only advice they need to confidently make the right decisions about their health and legal needs. In addition to its free expert-only Q&A forum, where consumers can ask a lawyer or ask a doctor questions, the site features an extensive professional directory with comprehensive professional profiles, patient and client reviews, peer endorsements and the unbiased, industry-recognized Avvo Rating for more than 90% of practicing doctors and lawyers in the U.S. Launched in 2007, Avvo is privately held, with funding from Benchmark Capital, Ignition Partners and DAG Ventures. Avvo has gone from concept to market leader in four years and is located in downtown Seattle.
We are building a team of Engagement Managers to drive participation by doctors and attorneys on the world’s largest professional directory. As an Engagement Manager, you will be responsible for a geographic territory — encouraging professionals to claim their profile and participate in our industry leading Q&A forum. The team will work on week to week campaigns prioritized by needs from our Product and Sales teams, utilizing telephone outreach. This role requires heavy outbound calling and excellent written and verbal communication skills.
The ideal candidate has a bachelor’s degree, 1-2 years customer service experience and is active online. This is a full time position paying $15/hour with an opportunity to earn weekly bonuses based on performance. This is a high volume, high stress job — meek candidates need not apply.
Ideal skills and Experience:
1-2 years experience in a customer service or telesales role preferred.
Proactive, hard worker.
Ideal candidate has experience with Salesforce.com.
Articulate and professional — can think and speak on your feet.
Active online — you maintain accounts on Twitter, LinkedIn, Facebook etc.
Excellent oral and written communication skills with respect to team members, peers, and staff at all levels of the organization.
Demonstrated ability to work both independently as part of a team.
Must possess excellent organizational skills, be detail oriented with an ability to meet critical deadlines.
Bachelor’s degree preferred.
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